Author
Hepner; Kimberly A. ; Osilla; Karen Chan ; Martsolf; Grant R. ; Mandel; Daniel ; Farmer; Carrie M.
Year
2015
Publisher
RAND Corporation
Language
English
ISBN
978-0-83308-781-2
Last Update
22-Feb-2026
Keywords
Health Sciences ; Psychology
Health care quality is a concept that has been variously defined in the literature. For example, the Institute of Medicine (2001) has described quality as the “degree to which health care systems, services and supplies for individuals and populations increase the likelihood for positive health outcomes and are consistent with current professional knowledge,” while the World Health Organization states that “quality of care is the level of attainment of health systems’ intrinsic goals for health improvement and responsiveness to legitimate expectations of the population” (Murray, Lauer, and Evans, 2000). Although these definitions of quality vary, they highlight the fact that...
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